Returns & Exchanges

At PURPLE LEAF, we want you to be completely satisfied with your outdoor living space, which is why we offer a 30-day return policy for items in their original packaging. If your purchase doesn't meet your expectations, our team is here to ensure a smooth and transparent resolution.

1

Initiate Your Request

Contact our customer support team within 30 days of delivery with your order number and the reason for your return to receive a Return Authorization (RA) number.

2

Prepare the Item

Carefully disassemble and pack the product in its original manufacturer packaging, ensuring all hardware, manuals, and protective materials are included.

3

Ship the Product

Affix the provided shipping label or use your preferred carrier to send the item back to our designated warehouse facility for inspection.

4

Receive Your Refund

Once our quality control team verifies the condition of the returned goods, we will issue a full refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing